Refund Policy
At GigliBottega™ want make sure you are 100% satisfied about our products and your experience with us. We offered a 15-days return policy, which means you have 15 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, and in its original packaging.
To start a return, you can initially contact us at info@giglibottega.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Once we receive your authorized return we will ship out the new products. When sending an authorized return for a refund, we really appreciate if you could send us a note explaining your return.
You will be refunded the original purchase excluding shipping costs. Unfortunately customized products are nonrefundable. You will be refunded the original purchase excluding shipping costs.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items or gift cards.
Phone +1 647.228.652
Location: 591 Jane street - M6S4A3 Toronto Canada